Refund and Returns Policy

All Plycat products are custom-made and carefully quality-checked before shipping. We do not accept returns or exchanges once the item has been delivered.

Orders are shipped via Nova Poshta (within Ukraine) or international courier services. Every package is insured by the carrier. In case the item arrives damaged or in unacceptable condition, the carrier holds full responsibility for compensation according to their insurance policy.

Buyers may file a damage claim directly with the shipping company to receive a full or partial refund in accordance with the insurer’s terms.

Before accepting the package, please inspect it for visible damage. If you notice any issues, take photos and report it to the courier immediately upon delivery.

We will support you with the necessary documentation to assist in filing a successful insurance claim.